SUPPORT CENTER
Frequently Asked Questions
Find answers to common questions about DDingDong's bell system and services.
Do I need to download an app to use DDingDong?
No. Simply scan the QR code or tap the NFC tag at your table with your smartphone—no downloads required.
How does DDingDong work for me as a guest?
Scan or tap to open the service page. Select what you need (e.g., ‘Water,’ ‘Bill,’ ‘Call Server’). Your request instantly appears on the staff’s dashboard, linked to your table number. You’ll get faster, smoother service—no waving needed.
Does DDingDong work everywhere in the venue?
Yes, as long as you’re connected to mobile data or the venue’s Wi‑Fi.
Is there a cost for me to use it?
No. DDingDong is free for guests.
Will my data be safe?
Yes. We only collect essential, anonymous request data unless you choose to provide contact details for promotions or offers. All data is encrypted.