Frequently Asked Questions
Find answers to common questions about DDingDong's bell system and services.
It's simple. Customers scan a QR code or tap an NFC tag at their table to access the service page—no app needed. They select a request (e.g., "Water," "Server," "Bill"), and that request instantly appears on your staff's manager dashboard, complete with table number and request type.
No. Customers simply scan a QR code or tap an NFC tag with their phone—no app downloads required.
Your 30-day free trial includes full software access, one test device for the manager dashboard, and setup assistance. You'll get real usage data, support, and a risk-free way to experience DDingDong in action.
You can continue with the plan you selected, or choose a different one. If you decide not to move forward, simply return the test device—no charges, no questions asked.
Yes. We ship hardware and provide remote onboarding and training for locations outside our in-person service zones. For select regions, we offer on-site installation upon request.
Yes. Our software is compatible with most Android tablets and browsers. We can also provide optimized devices if needed.
DDingDong is cloud-based and requires internet access. For venues with unstable Wi-Fi, we recommend using a 4G-enabled tablet or router setup. We can help assess the best option for your location.
We offer affordable device replacement options. You can also use your own compatible devices if preferred.
We offer optional API access and are working on integrations with popular POS systems. Contact us to check compatibility or request integration support.
Yes! You can fully customize the request buttons to match your venue's needs—add options like "More Napkins," "New Game Round," or "Refill Drink" depending on your style of service.
Yes. Our platform includes multi-location management and centralized analytics for chains or groups.
DDingDong is designed for a wide range of service-based spaces—restaurants, bars, cafés, food courts, karaoke rooms, bowling alleys, game cafés, and even hospitals or clinics with customer-facing service needs. If your staff needs to respond quickly and efficiently to requests across a physical space, DDingDong can help. Not sure if it fits your venue? Request a free quote and we'll help you explore the best setup for your space.
Yes, we offer flexible billing and can pause your subscription if your venue is closed for renovations or seasonal breaks.
We take data security very seriously. All data is encrypted both in transit and at rest. We comply with industry-standard security practices and regulations to ensure your business data remains private and secure.
You can continue with the plan you selected, or choose a different one. If you decide not to move forward, simply return the test device—no charges, no questions asked.
Yes, we offer flexible billing and can pause your subscription if your venue is closed for renovations or seasonal breaks.
Yes. We ship hardware and provide remote onboarding and training for locations outside our in-person service zones. For select regions, we offer on-site installation upon request.
We offer affordable device replacement options. You can also use your own compatible devices if preferred.
Yes, we offer special pricing for venue chains and groups. Please contact our sales team for a custom quote tailored to your specific requirements.