Frequently asked questions

Find answers to common questions about DDingDong's bell system and services.

Do I need to download an app?

No. Simply scan the QR code or tap the NFC tag at your table—no downloads required.

How does it work?

Scan or tap to open the service page, select what you need, and your request instantly appears on the staff dashboard. Faster service, no waving needed.

Is it free?

Yes. DDingDong is completely free for guests.

Is my data safe?

Yes. We only collect anonymous request data. All information is encrypted and secure.