Privacy Policy
Effective Date: June 8, 2025
At DDingDong, we value your privacy and are committed to protecting any information you share with us through our smart service platform, including the QR/NFC-based customer call system and manager dashboard.
1. What We Collect
A. Manager Accounts
To provide the dashboard experience for restaurants, we collect:
- Business name and contact info
- Login credentials (email and password)
- Request history and device performance logs
B. Customer Interactions
Customers do not need to download an app or create an account. When a customer uses our service by scanning a QR code or tapping an NFC tag, we do not collect personally identifiable information. However, we may collect:
- Device type and browser info (anonymized)
- Timestamp of service requests
- Table or location reference (based on code scanned)
C. Analytics & Logs
We collect anonymized analytics data for service optimization:
- Frequency and type of customer requests
- Staff response times
- Device error logs (from dashboard tablets)
2. How We Use Your Data
- To deliver real-time customer requests to your staff
- To improve service flow through dashboard analytics
- To troubleshoot and maintain platform performance
- To monitor system usage and improve the DDingDong experience
3. Data Sharing
We do not sell or share your data with third-party advertisers. Data is stored securely and only accessed internally for operational purposes. We may use Google Firebase services for authentication, database, and analytics.
4. Data Retention
- Manager account data is retained while the account is active
- Anonymized service logs may be kept for performance analysis
- You may request deletion of your account and associated data at any time
5. Security
We use HTTPS encryption and role-based access controls on our manager dashboard. Customer QR/NFC requests are ephemeral and do not persist user identity.